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Frequently Asked Questions

Our goal is for every customer to be happy with their purchase. Please note that items sourced directly from Japan, made-to-order, or pre-ordered cannot be returned for change of mind. It’s the buyer’s responsibility to ensure parts fit your vehicle, and we cannot accept returns for fitment issues unless the item is faulty. If your order arrives damaged or defective, contact us with photos and your order number, and we’ll work to resolve it. Please double-check compatibility and product details before ordering to avoid any issues.

Yes, Most items that are shipped from Japan, made-to-order, or pre-ordered are final sale and cannot be returned for change of mind. Please check compatibility before ordering. Images used may be generic. Actual product may vary.

We will work quickly to ship your order as soon as possible.

Shipping times vary depending on the item. In-stock products usually ship within 1–2 business days, while Japan-sourced or made-to-order items typically take 10–21 business days. We’ll keep you updated and notify you when your order is on its way.

Once your order has shipped, and is on it's way, you will receive an email with further information.

Most of our products are sourced directly from Japan, with some other products coming from trusted international suppliers.

All items meet JapDirect’s strict quality standards. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping costs are calculated at checkout and may vary depending on the size, weight, and destination of your order. Some larger or fragile items may require special freight, which we handle carefully to ensure your parts arrive safely.